The Impact Of Staff-customer Relations On Organizational Image A Case Study Of United Bank For Africa (uba) Plc

ABSTRACT

Since the abstract is a precised summary of what is actually done in a project, it then means that the following information should be contained therein.

The topic under study location. The statement of problem, the research questions and research hypothesis also carried out, relevant literature review of the topic understudy for purpose of carry out this study, a questionnaire was designed with concrete validity and reliability.

Relevant data were collected from the respondents and analyzed accordingly.

The following key findings were made and relevant recommendations put forward.

Based on the topic the Impact of Staff Customer relationship on a n organizational image, a case Study of UBA Plc Enugu Metropolis.

The key findings were:

1. That there is poor counter service that causes delay.

2. Management is the cause of bank low performance based on the findings, the researcher recommends that UBA Plc should employ.

1) An experienced and educated public relations officer who will control the affairs of the staff and the public.

2) Also they should computerize their entire department and train staff etc.

TABLE OF CONTENTS

Title

Approval

Dedication

Acknowledgement

Abstract

Table of contents

List of tables

Chapter one

Introduction

1.1 Background of the study

1.2 Statement of the problem

1.3 Purpose of the study

1.4 Scope of the study

1.5 Research questions

1.6 Research Hypothesis

1.7 Significance of the study

1.8 Limitations of the study

1.9 Definition of terms

References

CHAPTER TWO

Review of related literature

2.1 Public relations and staff customer relationship in U.B.A Nige Plc

2.2 Effects of Communication and Staff Customer Relationship

2.3 Attitudes, motivation and Staff-customers relationship

Reference

Chapter three

Research design and methodology

3.1 Research Designs

3.2 Population and sample determinant

3.3 Instrument for Data Collection

3.4 Reliability of the instrument

3.5 Method of data analysis

References

Chapter four

Data presentation and Analysis

4.1 Data Presentation and analysis of data

4.2 Testing of hypothesis summary of results

Chapter five

Discussions, conclusion and recommendations

5.1 Discussion of result/findings

5.2 Conclusions

5.3 Implication(s) of the research findings

5.4 Recommendations

5.5 Suggestions for further research

References

Bibliography

Appendix

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Construction of Automatic Change Over Switch

ABSTRACT

As the zeal for change over on public power supply and stand- by generator increases; Engineers have researched deeply into the different ways and methods of achieving power changeover both manual and automatic types.

It may no be considered as serious issue in some places where supply is up to 90% constant or where intermittent outage cause no great damage. However, places like the business confers, industrials and cold rooms need almost 100% power supply, and also hospitals and usefully clinics need constant power supply. 

TABLE OF CONTENT 

Title Page 

Certification

Dedication 

Acknowledgement

Table of Content

CHAPTER ONE  

1.0 Introduction 

1.1 Background

1.2 Aims / Objectives

1.3 Scope of Limitation 

1.4 Definition of Terms

CHAPTER TWO    

2.0 Literature Review

2.1 The Power Transformer

2.2 The Relay

2.3 Switches 

2.4 Capacitors 

2.5 Diode 

2.6 Indicator Lights (Light Limiting Diode)

2.7 Power Supply 

2.8 Resistor 

CHAPTER THREE    

3.0 Circuit Diagram

3.1 Block Diagram 

3.3 Contactor Wiring Diagram 

3.4 Diagram of the Casing 

CHAPTER FOUR 

4.0 Testing and Evaluation 

4.1 Testing 

4.2 Evaluation

4.3 Trouble Shooting and Remedy 

4.4 Maintainability

CHAPTER FIVE  

5.0 Conclusion 

5.1 Reference 

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Comparative Study Of Disinfectant Efficiency Of Ethanol, Bleach And Phenolics Against Pseudomonas Aeruginosa And Staphylococcus Aureus

Comparative Study Of Disinfectant Efficiency Of Ethanol, Bleach And Phenolics Against Pseudomonas Aeruginosa And Staphylococcus Aureus  

ABSTRACT

Ethanol, Bleach and Phenolics are three kinds of disinfectants which have been widely used in common laboratories.  In this study, a compared experiment on these three disinfectants efficiency was conducted against Staphylococcus aureus and Pseudomonas aeruginosa using agar hole diffusion method.  Different concentrations of bleach (1%, 2%, 3%, 4% and 5%) were used on both organisms.  Also (50%, 60%, 70%, 85% and 95%) of ethanol as well as (5%, 10%, 20%, 25%, and 30%) Phenolics were used. Diffrences in  concentrations tested was because, the original concentrations of the disinfectants differs. After 24 hours of incubation at 370C, the results showed that all the disinfectants inhibited the growth of the test organism in their concentrated forms.  The diameter of zone of inhibitions were measured around each well by using a ruler in millimeters, using different concentrations, their efficacies varied.  The results showed that 30% Phenolics had the best efficiency against both test organisms and 5% bleach had a better effect on Staphylococcus aureus than Pseudomonas aeruginosa, while ethanol showed least sensitivity. 70% concentration gave the highest effect on Staphylococcus aureus as compared with Pseudomonas aeruginosa.

TABLE OF CONTENTS

Title Page

Certification

Dedication

Acknowledgements

Table of Contents

List of Tables

List of Figures

List of Plates

Abstract

CHAPTER ONE

1.0   Introduction

1.1   Aims and Objectives

CHAPTER TWO

2.0   Literature Review

2.1   History of Disinfectants

2.2   About Disinfectants

2.3   Sources of Contamination of Surfaces

2.4   Types of Disinfectants

2.5   Properties of A Disinfectant

2.6   General Features of Disinfectant

2.7   General Features of the Test Organisms

2.9   Mechanism of Actions of Disinfectants against Bacteria

2.10 Resistant Action of Bacteria

2.11 Advantages and Disadvantages of Disinfectants

2.12 General Guidelines in the Use of Disinfectants

CHAPTER THREE

3.0  Material and Method

3.1  Isolation of Bacteria  

3.2  Identification of Isolates

3.3  Preparation of Disinfectants

3.4  Antimicrobial Susceptibility Testing (Using Kirby Bauer diffusion Assay Well Method)

CHAPTER FOUR

4.0  RESULTS

CHAPTER FIVE

5.0  Discussion

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Final Year Project Topics and Materials in Mass Communication

Final Year Project Topics and Materials in Mass Communication

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